We ensure stable access to the entire functionality of Jamf Pro, which ensures that devices are able to maintain a high level of performance.Management & deployment solutions
We develop and implement new features, dedicated configurations and applications, which enable to achieve business goals utilizing the full potential of Apple devices.
We provide support in terms of system monitoring and troubleshooting related to problems detected.Detailed audit and documentation
Our Jamf Pro experts undertake an in-depth examination of Apple-based infrastructure, which allows them to determine the right pathway for development.
In accordance with the SLA, we offer support in troubleshooting technical issues.Security audits and security policy management
We undertake an analysis of security policy and implement the best standards that ensure the security of both company and user data.
From the first to the last day of work, we take care of device readiness as well as ensuring an efficient device migration process between users.Jamf Pro advanced technical support
We offer support for the client’s administrators in the framework of 2nd and 3rd degree escalation for Jamf Pro and the integration of Apple devices with other environments.
Bring the legendary Apple products advantages. Benefit from the knowledge and skills of certified macOS administrators from JCommerce.
JCommerce’s Apple engineers have experience in implementing Apple technologies at global corporations, and the number of macOS devices which they administer by means of the Jamf Pro system is in excess of 30,000.
They manage devices for business from such industries as banking, insurance, multimedia and press agencies. We not only offer the Jamf system, but also utilize it ourselves.
In the presented case studies, we describe situations in which our customers struggled with outdated software, problems with antivirus software, troublesome device encryption and difficulties with implementation and lack of control over their status.
A financial services provider had a problem with outdated software on their Apple computers. For security reasons, end-users had standard accounts and lacked the option of installing and updating the software themselves. All such tasks had to be carried out by the IT department.
We proposed that the client make use of the following functions of the Jamf Pro EMM software:
An advantage of this solution is the ability to seamlessly install applications on user devices, as well as manage upgrades. The installation process itself is intuitive, and so does not require the user to have technical knowledge. The application is ready to function immediately after installation. It is also possible to provide a license, and to remove it at any time.
Updates can be blocked and implemented in the client’s environment in certain situations when everything is completely prepared. This is important because some applications may not be compatible with the new version of the system. To avoid this, a series of tests are carried out to eliminate problems for the user.
This allows users to eliminate the risk of compatibility issues after upgrades, which may even lead to the system’s complete inability to reboot in extreme cases. Full control over the updating process also eliminates the risk of installing a modified update with malicious code in the event of the software provider’s update servers being hacked.
An international business had a centrally managed antivirus software, which was nonetheless divided into many servers and configurations due to differences between geographic regions. Each user had to choose the right software with the suitable setup, leading to cases of poorly chosen configuration or even a lack of antivirus software.
We proposed that the customer eliminate the need for manual configuration by automating the software installation procedure. Scripts carried out directly on the user’s device were implemented, which made it possible to identify the appropriate local server and choose the correct software configuration.
Thanks to the complete automation of the procedure, all Macos devices at the company were fitted out with current antivirus software with the appropriate configuration for the given location.
The client’s protection policy required disk encryption on computers. Encryption was carried out by the IT department before handing the computer over to the employee. During the manual configuration, the user’s account was added to the list of those authorized to unblock / decrypt the disk. The ‘spare key’ generated in this process was transferred to an internal, secure database by the IT department.
After the departure of one of the key specialist, it turned out that there was an urgent need to access data on his computer, but the attempt to decrypt the disk with the saved key failed. As a result of human error, the key was incorrectly entered into the database, making it impossible to access the data on the computer. During the implementation of the device management system, the client particularly emphasized the need to eliminate the risk of such a situation occurring again in the future.
The Jamf Pro was used to automate the process of transferring the recovery key directly from the encrypted computer to the management platform.
The system was configured in such a way as to regularly verify the ability of the backup key to decrypt the disk, and the event log provides information about authorized users who attempt to read the key. In the event of any incompatibilities, it is possible to remotely update the recovery key on the computer and synchronize it with the management system.
A company from the media industry, whose employees were scattered around the world, had a device management system which was only available on the company’s network through a VPN. That solution meant that each new device had to be configured by the IT department, and significantly limited the subsequent possibilities for managing employees’ devices, some of which were essentially in the field on a permanent basis.
The migration of the system to the cloud and integration with Apple’s Device Enrollment Program turned out to be the optimal solution.
The migration of the system not only broadened the possibilities for device management regardless of where they were physically located, but also enabled the issuing of new devices directly from the supplier to employees working in the field (bypassing the local IT department), which significantly shortened this process and reduced costs.
At a company with a large number of Mac computers, the IT staff were responsible for preparing and managing employees’ devices. However, when the company started to develop rapidly, it quickly turned out that the department was insufficiently equipped to manage the growing number of computers.
The company decided to implement the Jamf Pro, which helped it drastically reduce the workload and costs of the IT department. This was achieved by automating almost all processes related to preparing equipment for employees.
After the Jamf was implemented, it turned out that the client was particularly pleased with the possibility of advanced reports.
Thanks to monitoring of the installed applications and the current version in use, the usage and technical condition of mass storage, settings, as well as unique criteria implemented at the company’s request among others, it is possible to generate advanced reports which help the company to understand its employees’ equipment needs better. The conclusions drawn from the reports lead to the optimization of numerous internal processes, and facilitate more informed choices of applications and licensing methods, as well as the proactive verification of the technical condition of devices and monitoring of security.
Contact us and take part in a free demo of Jamf Pro, Jamf Connect or Jamf Protect. Learn more about management of Apple devices.