After the first six months of remote work in 2020, we conducted a survey “Your opinion on remote work at JCommerce”. 96.77% of our company’s employees who participated in the survey would like to have the option to work from home after the pandemic as well. We encourage you to familiarize yourself with the results and the most important findings from our survey. It is also an opportunity for companies from outside of the IT sector, which, for various reasons, have not introduced the remote work model yet.  

JCommerce’s employees would like to keep on working remotely

Many entrepreneurs wonder what employees’ approach to the home office is and if this working model will continue to be popular once the pandemic is over. The majority of JCommerce’s employees surveyed (89.47%) work from home. Those who do not work from home indicate this is due, among other things, to the specificity of their position and the scope of duties requiring access to documents, but also the lack of appropriate conditions at home that would allow them to stay focused. Some employees indicated that the client opted for a hybrid model. 96.77% of JCommerce’s employees surveyed would like to continue to work from home after the pandemic as well.

Expectations towards the manager and the company

In terms of remote work, effective communication and collaboration has become an important challenge. While carrying out projects, IT companies use tools enabling online team collaboration, such as Microsoft Teams. JCommerce employees indicate the need for greater access to information, more frequent feedback from the manager (28.76%) and regular online meetings (26.8%). Most of the respondents (37.91%) indicated the need for [the company’s] participation in the costs of remote work and additional equipment for their workplace (31.37%).

Time saving and the role of work-life balance

49% of JCommerce’s employees consider saving time to be the biggest advantage of the home office. At the same time, the same number of employees believe that limited contact with the team and colleagues is the biggest disadvantage. 83% of people admit that they have the appropriate conditions for remote work. The remaining people who do not have such conditions (14.62%) indicated the need to balance their private and professional lives. Employees would like to have access to equipment and a separate study at home.

The impact of remote work on communication and efficiency.

Many employers who have not worked remotely before are concerned that working from home may impact communication and causes issues with maintaining control of their tasks. 80% of JCommerce’s employees indicated that remote work has no impact on daily communication and team collaboration. There is also a great deal of discussion around the impact of remote work on efficiency – we asked our employees for their observations. 68% of the respondents answered that remote work has had a positive impact on their effectiveness, and 29% that it has had no impact. The trust of managers and task-based analysis of work plays an important role, as well as ongoing monitoring of the tasks, e.g. with the help of Agile methodologies (Scrum, Kanban).

Concerns about employment

The situation on the market gave rise to uncertainty among IT clients from various industries, which also translated into their project budgets. We asked JCommerce’s employees about their concerns when it comes to employment. 83.04% were not concerned about their job, while 16.96% had such concerns.

Remote work – the most important conclusions

The pandemic situation is characterized by its own dynamics. An agile response and flexibility are the key aspects here. Thanks to the survey conducted among JCommerce’s employees, we got to know more about their expectations and concerns in the context of working from home. This allowed us to draw conclusions for the future. We hope that companies outside of the IT sector will benefit from our experience.  The most important conclusions after the first half of 2020 are:

  • Remote project implementations will become the new standard. New project implementations carried out remotely show that on-site visits are not indispensable. However, we are aware that there is no substitute for interpersonal interactions. Some of our clients would visit our offices willingly and often, which was also a good opportunity for us to strengthen relationships and build trust. We hope that once the situation goes back to normal, we will have the opportunity to maintain cooperation based on occasional face-to-face meetings.
  • The procedures we have worked out will allow us to react better to crisis situations in the future. To address the needs of employees, we have implemented the “Order & Collect” process, which will allow them to equip their workplace. The online recruitment and remote onboarding procedures worked out will allow us to reach a wider group of candidates in the future.
  • Remote work will stay with us in a hybrid model – we encourage our employees to stay home. Due to the dynamic situation, initiatives such as English lessons and Bite IT meet-ups are also held remotely. We predict that after the pandemic, some events will continue to be held online, which will allow us to reach people who cannot attend industry events in person.
  • A shift towards new technologies – at the end of the year, JCommerce was working on a technological strategy for 2021. Clients’ interest in Digital Transformation projects is a guideline for us in setting the direction of the company’s development.
  • Ensuring a sense of security for employees – thanks to the survey, we know that employees need a sense of security. The answer to these needs is ongoing communication about the situation in the company.
  • The role of communication and integration will increase – based on the observations and results of the survey, integration and maintaining team spirit are important. At JCommerce, our organizational culture is based on teamwork. We asked our employees to share their ideas for online integration events and we plan a team competition with the use of a fitness application.

Summary

Everything indicates that remote work is here to stay for the long term. We predict that companies that have not taken advantage of this model so far will be increasingly willing to implement solutions enabling remote work. As an IT outsourcing services provider, we are glad to share our experience, and in the associated challenges we see opportunities for development. It is also an opportunity for companies from outside of the IT sector, which for different reasons have not implemented the remote work model as yet.

Author:
CEO

Piotr has been part of JCommerce since 2005, and since 2010 has been CEO of the company. His most significant responsibilities include company strategy and sales management. He studied at the Warsaw School of Economics and the University of Cologne where he furthered his education in economics and management, and is also a graduate of the ICAN Institute in Warsaw. His professional experience was acquired in such companies as Compaq, KLK and Techmex. In his private life he is a fan of Bayern Munich, a marathon runner and a lover of authentic Italian pizza.

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    I hereby agree that JCommerce Sp. z o.o. shall process my personal data (hereinafter ‘personal data’), such as my name, surname, e-mail address, telephone number and company name, for commercial purposes.
    I hereby agree that JCommerce Sp. z o.o. shall process my personal data (hereinafter ‘personal data’), such as my name, surname, e-mail address, telephone number and company name, for marketing purposes.
    I hereby agree that JCommerce Sp. z o.o. shall process my personal data (hereinafter ‘personal data’), such as my name, surname, e-mail address, telephone number and company name, for recruitment purposes.
    I hereby agree that JCommerce Sp. z o.o. shall process my personal data (hereinafter ‘personal data’), such as my name, surname, e-mail address, telephone number and company name, for future recruitment purposes.
    I have been informed by JCommerce Sp. z o.o., 3 Ks. Piotra Sciegiennego St. 40-114 Katowice – the personal data controller – that: - The provision of the aforementioned personal data is voluntary but essential for commercial purposes if I have chosen a request for proposal, or recruitment purposes, if I have chosen the remaining options;
    - I have the right to access the content of my data, including to receive copies of it and correct it, delete it and limit the processing of it, as well as the right to transfer it, the right to object to the processing of it, and the right to withdraw my consent at any time. However, the withdrawal of my consent shall not affect the lawfulness of processing carried out on the basis of the consent in question prior to its withdrawal;
    - A statement of withdrawal of my consent to the processing of personal data should be submitted to the headquarters of JCommerce Sp. z o.o. or sent to the following e-mail address: zgody@jcommerce.pl. The withdrawal of consent to the processing of personal data shall result in the inability to fulfil the aforementioned processing purposes;
    - The personal data provided shall be shared by JCommerce Sp. z o.o. with the company’s authorised employees and individuals collaborating with JC under civil-law contracts, who are involved in the implementation of the purpose of the processing;
    - The data provided shall be processed on the basis of the relevant provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), ‘GDPR’;
    - Should you have any questions regarding the protection of your personal data, please contact us by e-mail: odo@jcommerce.pl;
    - The personal data provided shall be processed for the purpose for which it was supplied, or until I express my objection in this regard. In the event of filing an objection, JCommerce Sp. z o.o. shall no longer process my personal data for the aforementioned purposes, unless it can demonstrate that there are valid and legally justified grounds overriding my interests, rights and freedoms or my data is necessary to establish, pursue or defend a claim, if any;
    - I have the right to file a complaint to the supervisory authority if I consider that the processing of the aforementioned personal data violates the provisions of the General Data Protection Regulation of 27 April 2016.