In the era of rapidly developing technologies and the employee market, where numerous companies are forced to fight over good, competent IT specialists, resource stability and constantly improving the team’s competences are proving ever more challenging. Outsourcing, including IT Managed Services, may be a solution for many companies. Although this concept is already well-known in the IT world, it still raises many doubts. But are they justified?

What are IT Managed Services?

When a client decides to use IT Managed Services, it means that he entrusts an external company with overall, 24-hour responsibility for security, management, performance, monitoring and troubleshooting or fixing breakdowns pertaining to a specific IT solution. This may mean particular applications, databases, ERP systems, Business Intelligence applications or other business systems.

Why, generally speaking, do companies make the decisions to entrust their own solutions to an external company? It is worth looking at the origins of this type of service.

What are IT Managed Services?

For years, companies independently created IT solutions for their needs. When it turned out that something didn’t work properly, they sought assistance from specialized IT service providers.

Experts were directed to help carry out system audits and attempted to fix any problems which emerged. However, in the long run, such a solution was not especially effective – with no influence on the development and maintenance of the system, they knew that another failure was inevitable. Companies themselves also began to take note of this problem, so as time went by they began to hire such experts for everything from “putting out fires” to permanent cooperation, in case of another failure, in order to shorten the time taken to react to problems.

However, over time, external specialists gained a much deeper insight into the situation thanks to this consistent long-term cooperation, so they began to monitor the system in order to anticipate and prevent any problems which may arise. As time went by, the service grew to include an increasing number of activities, long-term in nature, which were clearly aimed not only at responding to and preventing problems, but also at the security and stable development of IT solution functioning.

Finally, this service took the shape of comprehensive system management, or IT Managed Services. Companies also began to see the additional benefits of such cooperation. Due to the fact that business systems are comprehensively managed and developed by an external company, the customer can focus on the key aspects of his business.

Benefits of IT Managed Services

Regardless of the competences, scale and area that the customer decides to transfer as part of IT Managed Services, there are several benefits that can be achieved using this solution.

Cost optimization

The service calculated according to the fixed-price model allows you to determine the costs of management services for the selected area on an annual basis. The client pays for specific effects based on the terms agreed with the supplier – included in the SLA (Service Level Agreement). This means that the client doesn’t have to worry about unforeseen expenses related to the recruitment of new specialists, nor training, if system development or fixing any errors that may arise requires new competences.

Access to competences and knowledge

Specialists involved in the implementation of IT Managed Services are specialized in particular areas. The supplier is also responsible for the continuous development of the competences of its consultants who carry out the service for the client, who then does not have to handle issues resulting from improving the competences of his team, nor bear any additional costs arising from this. The opportunity to learn from external specialists, and consequently improve employees’ qualifications, also adds significant value.

Business continuity

The customer does not have to worry about a lack of business continuity in case some key functionality stops working. The supplier is responsible for making sure that no critical situations arise, and that possible failures are not even noticeable to the customer.

Resource scalability

The supplier is responsible for the flexible management of resources in such a way as to fully utilize the potential of each employee and reduce or increase the total number of them depending on need.

Will IT Managed Services work at your company?

IT Managed Services allow companies to optimize costs, as well as transfer the risk related to management of IT solutions to specialized service providers. If, after reading this article, you start to wonder if these types of services are a good solution for your company – ask yourself the following questions to help you make this decision:

  • Do you have IT systems / solutions that require a lot of focus and commitment to maintenance and development?
  • Do these systems or solutions require an innovative approach to development, frequent repairs or performance monitoring?

If the answers to the above questions are YES, now consider:

  • Can you predict or optimize IT costs at your company?
  • Can you predict the involvement of your full-time employees at particular stages of maintenance or development?
  • Do your employees have adequate resources and competences to maintain and develop your IT system, and raise their competences for a foreseeable time and at a foreseeable price?

If the answer to at least one of these questions is NO, please get in touch. Together, we will consider how you can improve the operation of your business and whether IT Managed Services will help.

Natalia Pietrowicz-Szopa

10 years of experience on the IT Outsourcing market, in both recruitment and sales. As Key Account Manager at JCommerce, she is responsible for the development of the company's services on the Polish market. Privately, she is the life and soul of the party, a full-time mom and a lover of sports and crime films.

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