Get to know the challenges we have faced as an IT company and how companies outside of the industry can take advantage of our experience.

According to a European Commission report, before the pandemic, teleworking was common in industries such as IT, and services requiring specialist knowledge and education. Remote workers accounted for 15% of all EU employees. Because of the pandemic, this number has increased to 25%. Before the pandemic, Poland ranked 14th in terms of remote workplaces, and the leaders in the digitization rankings were as follows:

  • Sweden
  • the Netherlands
  • Luxembourg
  • Finland
  • Denmark

Remote work in 2020

March 2020 brought us a new reality and new concerns and challenges. In order to limit social interactions and to ensure the operational continuity of organizations, Polish companies switched to the remote work model whenever possible. It is widely accepted as a new standard, and global players such as Microsoft have announced remote work on a permanent basis. Due to the new situation, JCommerce also temporarily switched to remote work mode. For an IT company, it was much easier for us since we have already had the necessary tools for remote work and a suitable strategy, which was created and tested long before the pandemic.

New reality in IT companies – myths

It is true that the online world has become our second home, but there are many myths which have arisen around IT companies during the pandemic.

The most common ones are:

  1. The pandemic has not affected IT companies
  2. For IT companies, remote work is not a challenge
  3. IT sector employees do not worry about their jobs
  4. IT companies do not have to save money
  5. IT companies do not lack for projects

IT companies during the pandemic – what are the facts?

  1. The pandemic has affected all industries – The crisis impacted customers from various sectors: from manufacturing, to tourism, to trade and culture. For the first 3 to 6 months, there was a great deal of uncertainty, and customers around the world renegotiated rates with their IT vendors, reduced allocations and looked for savings by verifying budgets for software development projects. no industry is an island. The uncertainty of customers in other industries resulted in the withholding of investments and influenced the number of allocations and recruitments, including in IT companies.
  2. Remote work on such a large scale is also a challenge in the IT industry – While remote work has become standard among developers, some of JCommerce’s departments had not previously been working online on such a large scale. This is why HR departments conducting recruitment or administration departments had to face new challenges due to remote work, such as online recruitment and remote on-boarding. A lot also depends on the client’s project rules and the contract, so previously some developers worked at the client’s site (e.g. due to security reasons, in the case of clients from the financial industry). Therefore, changes in that field also had to be negotiated with clients, without whose permission it would not be possible to apply them.
  3. The pandemic caused a feeling of uncertainty in the IT industry as well – the new situation has brought an element of unpredictability. Employees have become less willing to change job – this is one of the conclusions of the Devire report “The IT industry in a new reality“. As the pandemic has affected all industries to some extent, including those to which we provide IT services, employees of IT companies were also subject to uncertainty related to their employment and new projects.
  4. IT companies were also looking for savings – new challenges, uncertainty, and the renegotiation of rates by clients – all this caused the need to redefine financial goals.
  5. There was a shift towards new technologies – in March and April we felt that the world was holding its breath, including our potential clients. The number of recruitment processes decreased but we noticed an increased interest in specific areas, such as Digital Transformation, Business Intelligence solutions, and implementations of Microsoft Power BI or Enterprise Mobility Management system – Jamf Pro.

Remote work at JCommerce

Switching to a 100% remote work model was a new challenge for us. But it was also an opportunity to work out new processes, improve cooperation models in projects and, first of all, learn about the needs of our employees. After the first six months of remote work, we conducted a survey called “Your opinion on remote work at JCommerce”. The survey was conducted on 10-18 September 2020, and 51% of the organization’s employees participated in it.

I encourage you to read the second part of the article, where we will share the conclusions of the survey.

Author:
CEO

Piotr has been part of JCommerce since 2005, and since 2010 has been CEO of the company. His most significant responsibilities include company strategy and sales management. He studied at the Warsaw School of Economics and the University of Cologne where he furthered his education in economics and management, and is also a graduate of the ICAN Institute in Warsaw. His professional experience was acquired in such companies as Compaq, KLK and Techmex. In his private life he is a fan of Bayern Munich, a marathon runner and a lover of authentic Italian pizza.

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    - Should you have any questions regarding the protection of your personal data, please contact us by e-mail: odo@jcommerce.pl;
    - The personal data provided shall be processed for the purpose for which it was supplied, or until I express my objection in this regard. In the event of filing an objection, JCommerce Sp. z o.o. shall no longer process my personal data for the aforementioned purposes, unless it can demonstrate that there are valid and legally justified grounds overriding my interests, rights and freedoms or my data is necessary to establish, pursue or defend a claim, if any;
    - I have the right to file a complaint to the supervisory authority if I consider that the processing of the aforementioned personal data violates the provisions of the General Data Protection Regulation of 27 April 2016.
    I hereby agree that JCommerce Sp. z o.o. shall process my personal data (hereinafter ‘personal data’), such as my name, surname, e-mail address, telephone number and company name, for commercial purposes.
    I hereby agree that JCommerce Sp. z o.o. shall process my personal data (hereinafter ‘personal data’), such as my name, surname, e-mail address, telephone number and company name, for marketing purposes.
    I hereby agree that JCommerce Sp. z o.o. shall process my personal data (hereinafter ‘personal data’), such as my name, surname, e-mail address, telephone number and company name, for recruitment purposes.
    I hereby agree that JCommerce Sp. z o.o. shall process my personal data (hereinafter ‘personal data’), such as my name, surname, e-mail address, telephone number and company name, for future recruitment purposes.
    I have been informed by JCommerce Sp. z o.o., 3 Ks. Piotra Sciegiennego St. 40-114 Katowice – the personal data controller – that: - The provision of the aforementioned personal data is voluntary but essential for commercial purposes if I have chosen a request for proposal, or recruitment purposes, if I have chosen the remaining options;
    - I have the right to access the content of my data, including to receive copies of it and correct it, delete it and limit the processing of it, as well as the right to transfer it, the right to object to the processing of it, and the right to withdraw my consent at any time. However, the withdrawal of my consent shall not affect the lawfulness of processing carried out on the basis of the consent in question prior to its withdrawal;
    - A statement of withdrawal of my consent to the processing of personal data should be submitted to the headquarters of JCommerce Sp. z o.o. or sent to the following e-mail address: zgody@jcommerce.pl. The withdrawal of consent to the processing of personal data shall result in the inability to fulfil the aforementioned processing purposes;
    - The personal data provided shall be shared by JCommerce Sp. z o.o. with the company’s authorised employees and individuals collaborating with JC under civil-law contracts, who are involved in the implementation of the purpose of the processing;
    - The data provided shall be processed on the basis of the relevant provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), ‘GDPR’;
    - Should you have any questions regarding the protection of your personal data, please contact us by e-mail: odo@jcommerce.pl;
    - The personal data provided shall be processed for the purpose for which it was supplied, or until I express my objection in this regard. In the event of filing an objection, JCommerce Sp. z o.o. shall no longer process my personal data for the aforementioned purposes, unless it can demonstrate that there are valid and legally justified grounds overriding my interests, rights and freedoms or my data is necessary to establish, pursue or defend a claim, if any;
    - I have the right to file a complaint to the supervisory authority if I consider that the processing of the aforementioned personal data violates the provisions of the General Data Protection Regulation of 27 April 2016.