By delegating tasks related to maintaining IT processes, the company can intensify activities in key areas, such as business, product or service development.Scalability and flexibility
Managed Services allow you to easily scale the capacity of the service, enabling the proper functioning of your processes, even when the system load is increased.
Managed Services ensure the increased efficiency of processes through optimization and the process of continuous improvement of services.Access to new and proven solutions
By using Managed Services, you gain access to modern solutions and the provider’s know-how accrued from years of experience, along with the continuously developing technological background.
Thanks to Managed Services, you can determine the costs of maintaining particular IT areas very precisely. The costs associated with rotation, absences, training or the need to recruit new team members remain within the scope of the service.Minimizing the risks and guaranteeing safety
Managed Services guarantee stability of processes while maintaining high security standards.
A team of JCommerce’s specialists provides comprehensive IT systems and IT management services through the development of dedicated support lines.
In our Managed Services projects, we follow the best practices defined by ITIL standards, among others. Services in our catalogue include network infrastructure, hardware, documentation and software licenses, data and data processing management, as well as consulting services, including the analysis, design and development of IT systems as well as their implementation, maintenance and preservation.
Processes supported by JCommerce include:
ITIL (Information Technology Infrastructure Library) is a set of publications describing proven IT service management standards.
The ITIL approach is recognized as the best set of standards for the management and delivery of IT services, which is why it is widely used worldwide. ITIL complements numerous project management frameworks such as PMP or PRINCE2. Thanks to this, it works in many companies, regardless of the strategy adopted. The biggest advantages of applying ITIL standards are: process integrity and stability, efficient implementation of changes, high transparency and cost control, as well as optimization of resource use and better risk management. All of this translates to the better quality of the service, and thereby to client satisfaction.
ITSM, or IT Service Management, is a term that describes a set of activities performed by an organization, including design, planning, delivery, service and control of the IT services offered by that organization.
Contact us and learn the benefits of Managed IT Services for your company..