JCommerce as a Managed Service provider

In our Managed Services projects, we follow the best practices defined by ITIL standards, among others. Services in our catalogue include network infrastructure, hardware, documentation and software licenses, data and data processing management, as well as consulting services, including the analysis, design and development of IT systems as well as their implementation, maintenance and preservation.

Processes supported by JCommerce include:

  • Resource management (Asset Management)
  • Service Level Management
  • Service Catalogue Management
  • Availability Management
  • Configuration Management
  • Service Testing and Validation
  • Release and Deployment Management
  • Knowledge Management
  • Change Management
  • Problem Management
  • Event Management
  • Incident Management

Managed Services – FAQ

A

What is ITIL?

ITIL (Information Technology Infrastructure Library) is a set of publications describing proven IT service management standards. 

A

What is the impact of ITIL on business?

The ITIL approach is recognized as the best set of standards for the management and delivery of IT services, which is why it is widely used worldwide. ITIL complements numerous project management frameworks such as PMP or  PRINCE2. Thanks to this, it works in many companies, regardless of the strategy adopted. The biggest advantages of applying ITIL standards are: process integrity and stability, efficient implementation of changes, high transparency and cost control, as well as optimization of resource use and better risk management. All of this translates to the better quality of the service, and thereby to client satisfaction.

A

What is ITSM?

ITSM, or IT Service Management, is a term that describes a set of activities performed by an organization, including design, planning, delivery, service and control of the IT services offered by that organization.

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Contact us and learn the benefits of Managed IT Services for your company.

I hereby agree that JCommerce Sp. z o.o. shall process my personal data (hereinafter ‘personal data’), such as my name, surname, e-mail address, telephone number and company name, for commercial purposes.
I hereby agree that JCommerce Sp. z o.o. shall process my personal data (hereinafter ‘personal data’), such as my name, surname, e-mail address, telephone number and company name, for marketing purposes.
I hereby agree that JCommerce Sp. z o.o. shall process my personal data (hereinafter ‘personal data’), such as my name, surname, e-mail address, telephone number and company name, for recruitment purposes.
I hereby agree that JCommerce Sp. z o.o. shall process my personal data (hereinafter ‘personal data’), such as my name, surname, e-mail address, telephone number and company name, for future recruitment purposes.
I have been informed by JCommerce Sp. z o.o., 3 Ks. Piotra Sciegiennego St. 40-114 Katowice – the personal data controller – that: - The provision of the aforementioned personal data is voluntary but essential for commercial purposes if I have chosen a request for proposal, or recruitment purposes, if I have chosen the remaining options;
- I have the right to access the content of my data, including to receive copies of it and correct it, delete it and limit the processing of it, as well as the right to transfer it, the right to object to the processing of it, and the right to withdraw my consent at any time. However, the withdrawal of my consent shall not affect the lawfulness of processing carried out on the basis of the consent in question prior to its withdrawal;
- A statement of withdrawal of my consent to the processing of personal data should be submitted to the headquarters of JCommerce Sp. z o.o. or sent to the following e-mail address: zgody@jcommerce.pl. The withdrawal of consent to the processing of personal data shall result in the inability to fulfil the aforementioned processing purposes;
- The personal data provided shall be shared by JCommerce Sp. z o.o. with the company’s authorised employees and individuals collaborating with JC under civil-law contracts, who are involved in the implementation of the purpose of the processing;
- The data provided shall be processed on the basis of the relevant provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), ‘GDPR’;
- Should you have any questions regarding the protection of your personal data, please contact us by e-mail: odo@jcommerce.pl;
- The personal data provided shall be processed for the purpose for which it was supplied, or until I express my objection in this regard. In the event of filing an objection, JCommerce Sp. z o.o. shall no longer process my personal data for the aforementioned purposes, unless it can demonstrate that there are valid and legally justified grounds overriding my interests, rights and freedoms or my data is necessary to establish, pursue or defend a claim, if any;
- I have the right to file a complaint to the supervisory authority if I consider that the processing of the aforementioned personal data violates the provisions of the General Data Protection Regulation of 27 April 2016.
I hereby agree that JCommerce Sp. z o.o. shall process my personal data (hereinafter ‘personal data’), such as my name, surname, e-mail address, telephone number and company name, for commercial purposes.
I hereby agree that JCommerce Sp. z o.o. shall process my personal data (hereinafter ‘personal data’), such as my name, surname, e-mail address, telephone number and company name, for marketing purposes.
I hereby agree that JCommerce Sp. z o.o. shall process my personal data (hereinafter ‘personal data’), such as my name, surname, e-mail address, telephone number and company name, for recruitment purposes.
I hereby agree that JCommerce Sp. z o.o. shall process my personal data (hereinafter ‘personal data’), such as my name, surname, e-mail address, telephone number and company name, for future recruitment purposes.
I have been informed by JCommerce Sp. z o.o., 3 Ks. Piotra Sciegiennego St. 40-114 Katowice – the personal data controller – that: - The provision of the aforementioned personal data is voluntary but essential for commercial purposes if I have chosen a request for proposal, or recruitment purposes, if I have chosen the remaining options;
- I have the right to access the content of my data, including to receive copies of it and correct it, delete it and limit the processing of it, as well as the right to transfer it, the right to object to the processing of it, and the right to withdraw my consent at any time. However, the withdrawal of my consent shall not affect the lawfulness of processing carried out on the basis of the consent in question prior to its withdrawal;
- A statement of withdrawal of my consent to the processing of personal data should be submitted to the headquarters of JCommerce Sp. z o.o. or sent to the following e-mail address: zgody@jcommerce.pl. The withdrawal of consent to the processing of personal data shall result in the inability to fulfil the aforementioned processing purposes;
- The personal data provided shall be shared by JCommerce Sp. z o.o. with the company’s authorised employees and individuals collaborating with JC under civil-law contracts, who are involved in the implementation of the purpose of the processing;
- The data provided shall be processed on the basis of the relevant provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), ‘GDPR’;
- Should you have any questions regarding the protection of your personal data, please contact us by e-mail: odo@jcommerce.pl;
- The personal data provided shall be processed for the purpose for which it was supplied, or until I express my objection in this regard. In the event of filing an objection, JCommerce Sp. z o.o. shall no longer process my personal data for the aforementioned purposes, unless it can demonstrate that there are valid and legally justified grounds overriding my interests, rights and freedoms or my data is necessary to establish, pursue or defend a claim, if any;
- I have the right to file a complaint to the supervisory authority if I consider that the processing of the aforementioned personal data violates the provisions of the General Data Protection Regulation of 27 April 2016.