Managed Services

The most important challenges faced by IT departments include increasing operational efficiency, the optimization of IT processes, and the reduction of IT infrastructure operation costs, while maintaining access to new technologies and skills, as well as the constant improvement of the quality of services provided. No wonder that an increasing number of companies are deciding to delegate the maintenance of part or all of their system to external partners.

JCommerce’s experienced IT specialists and managers provide support in the area of management of various IT platforms. Our services include the application development process, implementation, as well as its further maintenance. We ensure the continuity of systems operation, while ensuring their security and further development and following the changes required by the business.

Advantages of managed services

Increased operating efficiency

By delegating tasks related to maintaining IT processes, the company can intensify activities in key areas, such as business, product or service development.

Scalability and flexibility

Managed Services allow you to easily scale the capacity of the service, enabling the proper functioning of your processes, even when the system load is increased.

Improving process efficiency

Managed Services ensure the increased efficiency of processes through optimization and the process of continuous improvement of services.

Access to new and proven solutions

By using Managed Services, you gain access to modern solutions and the provider’s know-how accrued from years of experience, along with the continuously developing technological background.

Control over operation costs

Thanks to Managed Services, you can determine the costs of maintaining particular IT areas very precisely. The costs associated with rotation, absences, training or the need to recruit new team members remain within the scope of the service.

Minimizing the risks and guaranteeing safety

Managed Services guarantee stability of processes while maintaining high security standards.

High quality

A team of experienced specialists, who are constantly improving their qualifications, ensure the high quality of your processes. In addition, they bring with them the know-how of the provider so as to meet the new challenges of your market.

A team of JCommerce’s specialists provides comprehensive IT systems and IT management services through the development of dedicated support lines.

JCommerce as a Managed Service provider

In our Managed Services projects, we follow the best practices defined by ITIL standards, among others. Services in our catalogue include network infrastructure, hardware, documentation and software licenses, data and data processing management, as well as consulting services, including the analysis, design and development of IT systems as well as their implementation, maintenance and preservation.

Processes supported by JCommerce include:

Resource management (Asset Management)
Service Level Management
Service Catalogue Management
Availability Management
Configuration Management
Service Testing and Validation
Release and Deployment Management
Knowledge Management
Change Management
Problem Management
Event Management
Incident Management

Learn more at JPro

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Managed Services – FAQ

What is ITIL?

ITIL (Information Technology Infrastructure Library) is a set of publications describing proven IT service management standards.

What is the impact of ITIL on business?

The ITIL approach is recognized as the best set of standards for the management and delivery of IT services, which is why it is widely used worldwide. ITIL complements numerous project management frameworks such as PMP or PRINCE2. Thanks to this, it works in many companies, regardless of the strategy adopted. The biggest advantages of applying ITIL standards are: process integrity and stability, efficient implementation of changes, high transparency and cost control, as well as optimization of resource use and better risk management. All of this translates to the better quality of the service, and thereby to client satisfaction.

What is ITSM?

ITSM, or IT Service Management, is a term that describes a set of activities performed by an organization, including design, planning, delivery, service and control of the IT services offered by that organization.

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I hereby agree that JCommerce Sp. z o.o. shall process my personal data (hereinafter ‘personal data’), such as my name, surname, e-mail address, telephone number and company name, for commercial purposes.

I have been informed by JCommerce Sp. z o.o., 3 Ks. Piotra Sciegiennego St. 40-114 Katowice – the personal data controller – that:

1. The provision of the aforementioned personal data is voluntary but essential for commercial purposes if I have chosen a request for proposal, or recruitment purposes, if I have chosen the remaining options;
2. I have the right to access the content of my data, including to receive copies of it and correct it, delete it and limit the processing of it, as well as the right to transfer it, the right to object to the processing of it, and the right to withdraw my consent at any time. However, the withdrawal of my consent shall not affect the lawfulness of processing carried out on the basis of the consent in question prior to its withdrawal;
3. A statement of withdrawal of my consent to the processing of personal data should be submitted to the headquarters of JCommerce Sp. z o.o. or sent to the following e-mail address: zgody@jcommerce.pl. The withdrawal of consent to the processing of personal data shall result in the inability to fulfil the aforementioned processing purposes;
4. The personal data provided shall be shared by JCommerce Sp. z o.o. with the company’s authorised employees and individuals collaborating with JC under civil-law contracts, who are involved in the implementation of the purpose of the processing;
5. The data provided shall be processed on the basis of the relevant provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), ‘GDPR’;
6. Should you have any questions regarding the protection of your personal data, please contact us by e-mail: odo@jcommerce.pl;
7. The personal data provided shall be processed for the purpose for which it was supplied, or until I express my objection in this regard. In the event of filing an objection, JCommerce Sp. z o.o. shall no longer process my personal data for the aforementioned purposes, unless it can demonstrate that there are valid and legally justified grounds overriding my interests, rights and freedoms or my data is necessary to establish, pursue or defend a claim, if any;
8. I have the right to file a complaint to the supervisory authority if I consider that the processing of the aforementioned personal data violates the provisions of the General Data Protection Regulation of 27 April 2016.