IT SOLUTIONS IN THE E-COMMERCE SECTOR
Learn more about solutions that fuel the development of the e-commerce sector
Customers like to use their smartphones while shopping online. Therefore, e-commerce companies need to optimize their platforms to work in line with the “mobile-first” concept.
Fater delivery logistics
Some online shops can deliver orders in less than one hour, thanks to ERP systems, online payments and dedicated software solutions that reduce the time of the buyers’ journey from clicking on the “Order” CTA button to the delivery process.
The integration of e-commerce systems with machine learning software is a must these days. Machine Learning can support product recommendation engines, for example by sending personalized offers. The system can also remember the customer’s purchase history and send an automatic email every few months asking for a repeat order of the customer’s favorite products. In this way, the recommendation system is even more efficient.
Chatbot is an automated customer services software solution based on AI. The system can communicate very quickly with customers, and works 24 hours a day through a special application that allows you to conduct a conversation on the website. However, the chatbot can not only handle customer service inquiries, but can also help customers during the transaction or ordering process, which directly affects customer satisfaction and reduces the number of abandoned carts.
Augmented Reality (AR) supports clients in the decision-making process using web or mobile applications. Customers of Amazon, IKEA, and other e-commerce companies can use the AR app to imagine how an item would look in their home, or when worn by them. AR, therefore, not only influences the customer’s choice, but also encourages them to return to the website in the future, because of the convenience of solutions and the interesting application.
Voice Search is available in smart home assistant features such as Amazon Echo or Google Home and is becoming increasingly attractive to shoppers on e-commerce platforms. The number of purchases made via smart home devices is constantly growing, and customers who use their home assistants order things more often. By deciding to implement voice search solutions on our e-commerce platform, we can have an impact on building the loyalty of a wider group of customers.
Why should you invest in dedicated software?
The analysis conducted by JCommerce specialists will allow you to indicate which solutions will be the best for your company.
- Security – the solutions provided by JCommerce have the original code and appropriate security.
- Technical support – we constantly introduce modifications in accordance with previous arrangements and users’ suggestions.
- Code optimization – we optimize the code for search engines (SEO), thanks to which you will gain more visitors to the website and more revenue.
TRUST THE EXPERIENCE OF JCOMMERCE EXPERTS
We have been helping our clients since 2005. We have successfully implemented numerous Polish and international projects for the e-commerce sector. Contact us and find out how we can help your company.