Outsourcing services for a client developing CRM solutions
JCommerce has begun outsourcing cooperation with a client who provides IT solutions for Customer Relationship Management. The client is headquartered in the United Kingdom.
It has become necessary to extend the client's team as the number of implementations of the CRM system rises. JCommerce provides support for specialists working in the team extension model – they undertake tasks to develop PHP extensions for the existing web-based CRM system. These are bespoke solutions developed for particular business users of the CRM system, allowing them to optimize the workflow. PHP-based extensions enable users of the CRM system to personalize it accordingly to client-specific requirements, without making changes to the system itself.
JCommerce's specialists tasks:
- writing functional and design specifications,
- development of system test specifications,
- code development,
- solution testing,
- removal of defects found during tests at the customer's site.
JCommerce's client provides Customer Relationship Management and Marketing Automation solutions allowing users to develop multiple business branches, for example sales, marketing, customer service or order management.